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B2C companies

AI for B2C companies

High volumes of customer requests, a need for responsiveness and personalisation: AI handles the repetitive (support, FAQ, reviews) so your teams focus on experience and loyalty.

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Concrete use cases

What AI can automate for you

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24/7 customer support

Answers to common customer questions, in your tone, with escalation to a human when needed.

Support unclogged
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Personalisation

Personalised recommendations and messages based on customer history and preferences.

Higher conversion
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Review management

Sorting, analysing and replying to customer reviews, flagging priority signals.

Reputation under control
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E-commerce & product pages

Writing and optimising product pages, descriptions and product FAQs at scale.

Catalogue enriched fast
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Marketing content

First drafts of content (social, email, blog) consistent with your brand.

More content, less effort
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Compliance by default

France / EU hosting, pseudonymised data, GDPR built in from the start.

Deploy with peace of mind

Absorb volume without sacrificing experience

In B2C, the challenge is volume: hundreds of customer requests, reviews and repetitive questions. AI handles this flow for you (support, FAQ, reviews) while keeping your tone, and escalates to a human when it matters — so your teams focus on experience and loyalty.

From advice to a system that runs

We design, build and deploy AI agents plugged into your tools (support, e-commerce, CRM). Not a slide deck: systems that run every day.

Personalisation and compliance

AI personalises messages and recommendations at scale, on France / EU, GDPR-compliant infrastructure, with pseudonymised data. Performance without compromising trust.

AI software for B2C

“AI software” doesn't mean another generic tool. We build artificial intelligence for B2C, custom and integrated into your own tools: your AI software for B2C, designed for your field — not a standard SaaS you have to work around.

FAQ

Your questions about AI in your profession

Can an AI-powered chatbot handle all my customer support requests?
An AI chatbot can handle a large volume of recurring questions (order tracking, return policies, product info) 24/7. For complex or sensitive requests, it intelligently escalates the conversation to a human agent. This hybrid approach optimizes response times while maintaining a high quality of service.
How do you ensure the AI respects our brand voice?
We configure the AI by providing it with specific guidelines, examples of your existing content, and a style guide. The system learns your tone—whether it's formal, friendly, or technical—to ensure all generated content is perfectly aligned with your brand identity. Regular monitoring and adjustments guarantee consistency.
How can AI personalize the customer experience on our e-commerce site?
AI analyzes user behavior (clicks, purchase history, time spent on pages) to offer hyper-personalized product recommendations. It can also customize marketing messages and promotions in real-time. This creates a unique and relevant experience for each visitor, which significantly increases engagement and conversion rates.
Is customer data secure and GDPR compliant?
Yes, the security of customer data is our top priority. All processing is carried out on servers hosted in France or the European Union, in full compliance with GDPR. We use advanced encryption and anonymization techniques to protect personal information at every stage.
How can AI help manage online customer reviews?
AI can automatically analyze and categorize customer reviews from various platforms (Google, Trustpilot, social media). It identifies recurring themes, detects urgent issues, and can even draft personalized response suggestions. This allows you to manage your e-reputation more efficiently and react quickly to customer feedback.
What about the quality of AI-generated content? Are there risks of 'hallucinations'?
We minimize the risk of errors or 'hallucinations' by grounding our AI models in your specific data (product catalogs, help articles). We also implement validation and human review processes. The goal is not to replace creativity, but to provide a reliable foundation that saves 30 to 60% of creation time.
Can AI write compelling product descriptions for my entire catalog?
Absolutely. AI can generate unique and SEO-optimized product descriptions for thousands of items in a very short time. By feeding it your product specifications and target keywords, it produces compelling texts that highlight key benefits, improving both your search engine ranking and your conversion rate.

A time-consuming workflow in mind?

30 minutes to pinpoint what AI can save you. No commitment, no jargon.

Book a discovery call →